Hospital Furniture Manufacturer.
Overview
We at Aggarwal Surgicals strive to provide our customers with the best hospital furniture solutions. However, if you are not satisfied with your purchase, we offer a hassle-free return policy. You can return the product within 7 days of delivery if it is damaged or defective. Please ensure that the product is unused and in its original packaging. Once we receive the product, we will initiate the refund process.
To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at aggarwalsurgicalsrtk@gmail.com.
Shipping Returns
To return your product, you should mail your product details to: aggarwalsurgicalsrtk@gmail.com.
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
What if I do not like the product or cannot take delivery of my order? Can I cancel the order?
We, at Aggarwal Surgicals, work to ensure that you get what you see on our website. We do not offer exchanges (unless the product was damaged on arrival and we are unable to replace the item) and refunds for order cancellations.
In the rare case when you don’t like the product don’t have the space to keep it or have some unforeseen circumstances that make you cancel the order, you have to raise the same at the time of delivery.
What if I have received a damaged product?
We have a highly specialized quality control team, that ensures that the product is up to our standards when you receive the product. In case, you receive a damaged product (damage as defined by the situations in the prior question), please bring it to the notice of the delivery personnel immediately. In case you notice an issue later, please get in touch with us at our customer care number or write to us at aggarwalsurgicalsrtk@gmail.com.
Our team will assess the damage and revert with a solution. We will either replace the piece or take any other corrective measure to solve the problem.
Need help?
Contact us at aggarwalsurgicalsrtk@gmail.com for questions related to the refund and returns policy.
